Residence Inn by Marriott Green Bay Downtown

After a tornado hit us at home, we needed a place to stay for an unforeseeable amount of time with no power or internet. I work from home so it was a necessity. I called up Residence Inn and spoke to Lisa, who was extremely helpful and professional. Not only did she work it out that we could check out at any point or extend our stay without a fee, she worked it out so we got a little off the rate due to the circumstances. She was a lifesaver when we REALLY needed one. We spoke when I checked in, and she was even more comforting and pleasant in person. During our stay, there was no remote control in the room for the TV, not a big deal these things happen, but what doesn't happen often is the amazing customer service we continued to receive from another staff member Vinnie. We called down to the front desk and at first they just brought up a replacement remote, and it did not work. Vinnie came up himself and was tech support! He restarted our modem, helped us hook up our switch to the right ports and did so while being very personable. Vinnie also helped us with a VERY late check out once our power was restored and was super accommodating. Overall, this was truthfully the best customer experience I have ever had at any hotel, and truly was unexpected. I am so grateful I chose this hotel to help us at a really difficult time. Kudos to all the staff, there were a few I did not get the names of but everyone was so nice!

Everything was excellent

We liked the room set up and extra space. The staff was amazing and very accommodating for our swim team. Breakfast was decent too.

The breakfast was good. Had a good selection of items. Wish the time started a little earlier, start time at 6 AM would be great.

The staff was very friendly and welcoming. Very easy to interact with and professional. There was a situation that occurred while we stayed, and the staff did not let that interfere with their customer service.